UNLOQ SOLUTIONS LTD

Privacy Policy

Version: 1.2
Last Updated: November 2025
Company: Unloq Solutions Ltd, 83 Light Hall Lane, Shirley, Solihull, B90 4FS
Registered in England and Wales: 15958795

1. Introduction

Unloq Solutions Ltd (“Unloq”, “we”, “us”, “our”) is committed to protecting the privacy and security of personal information.
This Privacy Policy explains how we collect, use, store, share, and protect personal data when:

• you visit our website

• you contact us or request information

• we provide consulting, AI, engineering, or related services

• you interact with us in any other way
  
  
  

This policy applies to clients, suppliers, prospects, contractors, and website users.

2. Who We Are (Data Controller)

For most activities described in this Privacy Policy, Unloq Solutions Ltd acts as the Data Controller.
For services we deliver on behalf of a client (e.g., consulting work using client systems), we may act as Data Processor, following the terms in our Data Processing Agreement.

You can contact us at:
📧 privacy@unloq.co

3. What Personal Data We Collect

We may collect the following types of personal data, depending on your interaction with us:

Identity & Contact Information

• name

• email address

• phone number

• job title

• company name
  
  

Business & Transaction Information

• service enquiries

• project details

• contractual and billing information

• meeting notes and correspondence
  
  

Technical Information

• IP address

• browser type

• device information

• website usage analytics
  
  

Communication Data

• emails

• messages sent through our website or integrated platforms

• call notes, meeting recordings (where permitted)
  
  

Client-Provided Data

When delivering services, we may access:

• customer contact data

• transaction or usage records

• CRM information

• communication logs
  
  

We do not intentionally collect or require special category data (e.g., health, religion, biometric data) unless explicitly agreed with a client for a defined purpose.

4. How We Use Personal Data

We process personal data only where necessary and lawful. Uses include:

• responding to enquiries

• providing services to clients

• project planning and delivery

• creating proposals and statements of work

• improving our products, services, and website

• internal training and process development

• managing billing, accounting and legal obligations

• maintaining security and preventing misuse
  
  

We do not sell personal data.

5. Legal Basis for Processing

Under UK GDPR, the bases we rely on include:

• Contract – to provide services or respond to enquiries

• Legitimate Interest – for business operations, security, and service improvement

• Legal Obligation – for accounting, tax, and compliance

• Consent – where required (e.g., optional marketing communications)
  
  

6. How We Share Personal Data

We may share personal data with:

• trusted subcontractors or engineering partners

• cloud service providers such as email, project management, or communication tools

• analytics and CRM platforms

• professional advisers (e.g., legal, accounting)

• regulatory bodies, if required by law
  
  

Where subcontractors are based outside the UK (e.g., India), we ensure appropriate safeguards and contractual protections are in place.

We do not sell or rent personal data to third parties
.

7. International Transfers

If personal data is accessed outside the UK, Unloq applies legal safeguards such as:

• Standard Contractual Clauses (SCCs)

• the UK International Data Transfer Addendum

• secure remote access controls
  
  

These measures comply with UK GDPR requirements.

8. Data Retention

We keep personal data only for as long as necessary for:

• delivering services

• fulfilling legal, accounting, or reporting requirements
  
  

Typical retention periods:

• Enquiry and communication data: 12–18 months

• Client project data: duration of contract + up to 12 months

• Financial records: 6 years, as required by law
  
  

Data is securely deleted when no longer required.

9. Your Rights

You have the right to:

• access your personal data

• correct inaccurate data

• request deletion (in certain circumstances)

• restrict or object to processing

• request portability of your data

• withdraw consent (where consent was used as the legal basis)
  
  
  

To exercise your rights, contact privacy@unloq.co.

10. Security Measures

We use appropriate technical and organisational security measures, including:

• access controls and MFA

• encrypted devices and platforms

• secure development and deployment practices

• contractor access restrictions

• monitoring and incident response processes
  
  

For full detail, please see our Information Security Policy (available on request).

11. Cookies & Website Tracking

Our website may use cookies and analytics tools to understand usage patterns and improve performance.
Visitors can manage cookie preferences through their browser settings.

Full details may be provided in a separate Cookie Policy if required.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be posted on our website with the updated effective date.

13. Contact Us

For privacy matters or data requests, please contact:

📧 privacy@unloq.co 📍 Unloq Solutions Ltd, 83 Light Hall Lane, Shirley, Solihull, B90 4FS